Questions about purchasing SuperMemo products |
| If you have a question about purchasing SuperMemo, do not hesitate to ask |
| Last modified: |
Purchasing SuperMemo
How can I order SuperMemo?
You can download SuperMemo immediately after making a purchase
What is the exact billing charge on my credit card?
What if I specify a wrong e-mail address?
We never give your e-mail address away
You can easily change your order
SuperMemo Store uses US dollars as the currency
Shipment and taxes are included in the price
Why was I charged for a free upgrade?
We process most of e-mail within a business day
What kind of security do you use?
Why there is no secure connection icon?
Do I get an invoice via paper mail?
Why do I get redirected to an insecure page?
I cannot place an order due to server errors
There are several reasons for which you may not have received order confirmation
SuperMemo Store use credit card or PayPal as the payment method
Do I get software before or after payment?
Why do I have
to fill out the shipping address for downloadable material?
What is the delivery time for CD-ROM titles?
Credit card number may occasionally be used for identification purposes
Double orders are always subject to verification
Can I order SuperMemo and have it mailed as a gift?
There are many ways to get SuperMemo free
Why do I get a cookie?
You will not find SuperMemo CD-ROMs in an average computer shop
What is the pricing for networks and site licences?
Why is SuperMemo so cheap?
Overcharges due to exchange rate fluctuations are extremely rare
Download problems
You can place a new order in case of a wrong choice
How can I resume a download
after a failed first attempt?
I cannot re-download because your store does not recognize me!
What is my order ID?
I could not download five times
You should save the downloaded files
You should allow cookies
If you cannot access download servers, write to us
Circular order process without a download
Missing download file
Where is SuperMemo?
See file size in case of multiple download failures
If you forget to download, you can download later
Download again few months later
My credit card gets rejected in the download area
Download terminates prematurely
Program is too big to fit in memory
Program terminates while unzipping
Unzip problems indicate a download error
You do not need to download SuperMemo twice
Error: You haven't paid for this item
I get plug-in errors when trying to download
Installation problems
Note the name and location of the file you download from the net
How do I get rid of the red
registration bar?
Unlocking SuperMemo is easy
You can install SuperMemo at home and at work
You can easily install SuperMemo on two PCs
You can use one license to use SuperMemo in many locations
If you cannot access download servers, write to us
I cannot run the downloaded file. It has no extension
Errors at unzip stage may indicate a wrongly downloaded file
16-bit Windows program message
(see also: Installation FAQ)
Password and registration
How do I unlock the program?
How do I input the password?
What if you do not get a password?
I am running out of my credit!
How fast do I get the password and the instructions?
Business day should not be understood as 24 hours
I lost my password!
I got a wrong password!
You do not need to remember the unlock password
You do not need to remember your order number
Unlock password is sent upon the verification of payment
(see also: Installation FAQ)
Upgrades
SuperMemo is continuously upgradeable since version 1.0
Why was I charged for a free upgrade?
The discount is applied after the purchase (in upgrades or free updates)
How do I upgrade in the future?
Upgrades differ in price, not in functionality
Enhancing SuperMemo for Windows with SuperMemo for Pocket PC
You do not need your old password to upgrade to
the new version
I forgot my registration number
I deleted all my files by accident
You can upgrade your learning material to new SuperMemo
SuperMemo Upgrade is fully functional but cheaper
How to optimally buy Windows and Pocket PC upgrades?
Upgrading SuperMemo using a license passed from a friend
Why is there a cut-off date for a free upgrade?
(see also: Installation FAQ)
Other
You can test-drive SuperMemo before you buy it
Changes to customer address
We do not take part in customer address exchange
supermemo.com server is located in the US
Some older versions of SuperMemo will not work with the library material
You get unlock instructions only after the payment is received
Wrong e-mail address can be changed manually
We no longer use printed manuals
Despite appearances, SuperMemo is not difficult
You can use SuperMemo on a computer that is not connected to the Internet
There is no student version but there are many freeware options
You can run your own course based on SuperMemo without paying for each
copy in use
We cannot speed up the order cycle
SuperMemo abroad without a credit card
Wrong expiry date can easily be corrected
Upgrading from shrink-wrapped SuperMemo
It is not easy to simplify the ordering process
SuperMemo works under Windows XP
Permission to use SuperMemo on many computers
SuperMemo CD-ROMs carry older versions of the program
Only CD-ROMs are air-mailed
See also:
How can I order SuperMemo?
(Sharon Genest, USA, Apr 14, 1997)
Question:
How can I order SuperMemo products via the Internet?
Answer:
Go to SuperMemo Store at Yahoo and place your
secure order on-line
How can I resume a download
after a failed first attempt?
(Lu Ming-Pin, Taiwan, Nov 19,
1998)
Question:
I ordered Contemporary English but experienced download problems. How can I resume the
download without reordering?
Answer:
Go to the front page of SuperMemo Store and
click the Download
button.
You may be asked about your credit card number for verification of you identity
(this does not imply extra charges). If you still have problems, send
an e-mail
I could not download five times (and more)!
(Lawrence
W.N. Geung, UK, Oct 5, 1998)
Question:
I ordered SuperMemo and failed to download five times. I do not know if I would be
charged twice if I placed another order. What shall I do?
Answer:
Why was I charged for a free upgrade? (#13224)
(Sebastian
Fotter, Germany, Mar 10, 2007, 22:25:30)
Question:
I ordered SuperMemo 2004 in February 2007. I noticed that I deserve a free upgrade to SuperMemo 2006. I chose to upgrade, but my PayPal account was charged $15
Answer:
When you place a free upgrade order in SuperMemo Store, your upgrade is verified clerically within a business day. Once the free upgrade is verified, you receive an immediate refund equal to the original upgrade price. In credit card orders, the capture of funds is blocked and you will not see any operation on your credit card returns. However, PayPal refunds are processed differently. Both charge and refund operations will register in your account. You will see an upgrade charge followed by a refund (within a business day). If you would rather avoid going through this process, please
write to us to receive free upgrade instructions that require no credit card nor PayPal account. We apologize for this confusion
16-bit Windows program message
(Lazaros
Nikiforidis, Greece, Wed, Jun 12, 2002 23:47)
Question:
I have purchased and downloaded SuperMemo
and when I double click the downloaded program, I get the message:
"Can't run 16-bit windows program"
Answer:
This message indicates that the file downloaded with an error. Please download again. Both SuperMemo
and the compressed archive are 32-bit. When Windows tries to run the latter, it encounters errors in the file header indicating the program is 16-bit. Hence the
problem
See file size in case of multiple download failures
(Lazaros
Nikiforidis,
Greece, Fri, 21 Jun 2002 23:07:35)
Question:
I have downloaded SuperMemo many times, but it doesn't seem to work. I get the same message, that
Windows can't run a 16 bit program.
Answer:
If repeated download produces the same error consistently, you can suspect a problem with software you use for downloading SuperMemo.
Compare the sizes of files of SuperMemo on the server and on your computer. If they differ, try using different software for download (e.g. different browser or a different FTP application). See if you can download other pieces of software with the same protocol (http, ftp, etc.). Many similar problems are caused by outdated
browsers, system errors, personal or corporate firewall, proxy server, or
problems at your ISP. If you still have problems, try to download on another computer. If the file size is correct, you can also use the other computer to run the file you have downloaded to ultimately answer if the problem is with the download (downloaded file does not run anywhere) or with the operating system (downloaded file works ok on other
PCs). Ultimately, downloading and running SuperMemo on another PC gives you a 99% chance of resolving the problem. This comes from the fact that download or execution problems are extremely rare.
However, try to avoid using the same ISP or the same corporate network protected with the
same firewall as these could run you into the same problem
How do I unlock the program?
(Bruce Terry, USA, Nov 4, 1998)
Question:
I have paid for the program. How do I unlock the program for normal use?
Answer:
All instructions to new users are sent within a business day since ordering. If you do not
get a response within two business days, please e-mail us. Occasionally, customers misspell their e-mail address in the order form. In such
cases we wait a couple of days before contacting you via phone (or via snail-mail you you do not
specify the phone)
I get plug-in errors when trying to download
(Andy
Kereky, USA, Dec 15,
1998)
Question:
I tried to download SuperMemo from your web page and received a "Plugin
Error" window with the message:
"The data that the plugin requested, did not download successfully".
Can you help?
Answer:
We would suspect that you were using either an obscure or older version of a
web browser -- or you merely experienced a transient problem caused by the browser, or a
problem on the Internet between your ISP and Yahoo servers. The problem should not persist
| Download problems (e.g. download terminates prematurely) Any number of things can cause a download to be terminated
pre-maturely. We would need the exact text of any error messages you receive, as well as
the browser version and type, to try and determine the problem. |
Do I get an invoice via paper mail?
(J.P. de Vries, The Netherlands,
Nov 5, 1998)
Question:
Do I get an invoice for downloadable material? Do I get it via paper mail?
Answer:
You can receive an invoice if you specifically ask for it
What is the exact billing charge on my credit card?
(George Exarhos, Canada, Oct 16, 1998)
Question:
My question is regarding the $45 cost for SuperMemo. I would be
ordering from Canada and was wondering what the final billing charge would be on my credit
card
Answer:
There are no implicit charges. The billing charge should be US $45. There might
be minor deviations due to the obligatory price conversion to Polish zloty. If the
exchange rate was to change significantly between credit card authorization and the actual
transaction (usually 2-3 days), the actual charge might differ. We prefer to err on the
safe side and always use an undervalued conversion. This way the difference will most
likely be to your advantage
Why there is no secure connection icon?
(Richard Hardstein, USA, Sep 2, 1998)
Question:
I wanted to upgrade to new SuperMemo, but when I
enter SuperMemo Store, I get no icon
indicating secure pages in my browser. Is there a problem with your transaction server?
Answer:
SuperMemo Store is hosted by reputable Yahoo Store!
and security problems are highly unlikely.
Please check if you do not have SuperMemo Store nested in an HTML frame (i.e. a subwindow
created inside the browser). If this is the case, or if you are not sure, simply type
www.super-memo.com in the address field (or click here: www.super-memo.com)
Why do I get redirected to an insecure page?
Question:
Why does your store say I get redirected to an insecure page?
Answer:
You get redirected to insecure pages after placing an order.
If your browser keeps all warnings on, the message may sound alarming. You can
safely ignore it. For more details see: Yahoo
Stores FAQ
Business day should not be understood as 24 hours
(Vidar Garlie, Norway, Oct 23, 1998)
Question:
I haven't yet received a password after paying for SuperMemo yesterday, only an id (605)
which apparently didn't work as a password. How can I continue using SuperMemo after my
credit expires?
Answer:
It takes a business day to process an order. This should not be understood as 24 hours. If
you order early in the morning one day, we might respond before the evening next day
(Central European time). If you order on Friday afternoon, you will most likely receive a
response only on Monday. Remember also to factor in the time zones that may
compound the delay. Rarely, you will not hear from us due to a misspelled e-mail,
e-mail communication problems or other technical problems. In case you have misspelled your
e-mail address, you will most likely notice the problem if you do not get an immediate
confirmation of your order via autoresponder. If you do not get a response within two
business days, please write
You do not need to download SuperMemo twice
(William McGee, USA, Aug 14, 1998)
Question:
I have run out of my credit in SuperMemo and have ordered the full version via SuperMemo Store.
Do I have to download again?
Answer:
No. Just use File : Installation : Input password and
input the unlock password you have received in response to your order. Read more: Registering SuperMemo
What if I specify a wrong e-mail address?
(Marc Ryan, USA, Nov 20, 1998)
Question:
I have specified a wrong e-mail address while ordering SuperMemo. What shall I do?
Answer:
Write to us to obtain
further instructions. Your records will be updated manually
How do I upgrade in the future?
(Patricia Justice, USA, Jan 4, 1998)
Question:
How do I upgrade to future versions of SuperMemo?
Answer:
This is our tradition that we take try to make sure our users use the newest version. We
believe that this maximizes their satisfaction and the speed with which they spread a word
about SuperMemo! You should save up
to 60% on an upgrade. See: SuperMemo Upgrade. Additionally, prices of older versions are usually
dramatically reduced on new
releases
Why is SuperMemo so cheap?
(Mark Gillen, USA, Dec 8, 1997)
Question:
Is $xx all you have to pay for SuperMemo yyyy?
Answer:
The price listed at www.super-memo.com is all you have to pay.
We nearly never increase prices. We always substantially reduce prices of older
versions of SuperMemo. Ultimately, we release them all as freeware
Do I get software before or after payment?
(Said Hussein Yasin, Switzerland,
Nov 19, 1998)
Question:
If I pay by bank transfer, do I get SuperMemo before you actually receive a confirmation
from your bank or already after faxing the proof?
Answer:
Usually we ship or send download instructions only after receiving the confirmation from the bank. Very often, the
payment proof in foreign language is entirely illegible or unintelligible. We
tried to use different rules in the past, but not all customers kept their
payment promise
I am running out of my credit!
(Jeremy Sherman, USA, Dec 3, 1997)
Question:
I have used up 60% of my credit in SuperMemo. How can I continue using the program?
Answer:
If you have already received your password, unlock the program by using File :
Installation : Input password. If you are using an
unregistered version from another source write
to us. For more see: Registering
SuperMemo
What is the delivery time (for CD-ROM titles)?
(Noel Clary, USA, Nov 26, 1997)
Question:
What is the delivery time of packages sent to the US?
Answer:
If you order directly from SuperMemo World, it takes
on average 7 days for packages to reach Western Europe by airmail. The same time
for the US is about 10 days. It may take over a month to deliver packages to some distant
countries (e.g. South America, Africa, etc.)
I forgot my registration number
(K.A., USA, Dec 18,
1998)
Question:
I would like to upgrade to the newest SuperMemo but I
forgot my registration number. Can I still upgrade?
Answer:
Yes. If you ordered from www.super-memo.com,
your order will be verified automatically. Otherwise you can specify your order number or the password you used to unlock the
program. If you do not have these on your record either, choose the option Please help
and we will simply compare your name, e-mail and address for data in the user database
I lost my password!
(Reinhard Schueren, Germany,
Sep 7, 1998)
Question:
I have ordered SuperMemo recently but lost your
e-mail with download instructions and the password (due to a PC crash). What shall I do?
Answer:
Send an
e-mail with the request for resending
the instructions file (if possible, quote your order number)
SuperMemo CD-ROMs carry older versions of the program
(David
Palmer, UK, Sep 9, 1997)
Question:
If I order SuperMemo via snail mail on CD-ROM do I get a better or more detailed version?
Answer:
No. CD-ROMs usually use older versions of SuperMemo or Multimedia SuperMemo
What is the pricing for networks and site licenses?
(David MacKenzie, New Zealand,
Apr 24, 1998)
Question:
What is the pricing for network installations and site licenses?
Answer:
Note that SuperMemo for Windows is not adapted for multi-user access. Each of the users in a network
installation will have to keep his or her own separate learning material and a separate
learning process. This approach is quite space consuming.
The pricing for SuperMemo 2004 network installations is: $60 for 5 terminals, $90 for 10
terminals, $120 for 20, $200 for 50, $300 for 100, $400 for 500 and negotiable above that
number. The same refers to site licenses and the number of individual users
We do not provide support in English via telephone
(Jim Hefling,
USA, Feb 26, 1998)
Question:
What does +48 stand for in front of your telephone number?
Answer:
+48 indicates that you have to dial your international exit code and follow it with the
country code for Poland which is 48. If you do not know the exit code, call your local telephone company and ask how to dial to
Poland. Please note that we are unable to provide support in English via the
telephone. Please use this form of contact only in emergencies
My credit card gets rejected in the download area
(Andy Kereky, USA, Dec 15,
1998)
Question:
I wanted to repeat my download, entered the download area,
and entered my credit card number. I tried it with space, dashes, and with neither.
Nothing worked. It apparently never recognized my number
Answer:
Please check if you are using the same credit card! There could also be a
problem with your browser (see above). Dashes or spaces
do not matter here. If the situation persists, you might simply reorder, write
"Download problems" in the
comment field to specify the reason for which you are repeating the order. There
will be no double charges
We do not take part in customer address exchange any more
(Piotr
Adamik, Poland, Aug 26, 1998)
Question:
How can I obtain the list of customers who agreed to make their addresses available to
other users?
Answer:
We no longer keep such a list. It was useful in early years of SuperMemo when it was
really hard to get in touch with other users as there weren't many of them. This field on
some older registration cards is just a leftover from those early times. Please join SuperMemo
Community instead
Program is too big to fit in memory
(Kjel Andresen, Norway, Oct 14, 1998)
Question:
I have downloaded SuperMemo but I get an error message when the program starts: Program
too big to fit in memory. Do you have some explanation?
Answer:
This is a typical symptom of a corrupted EXE file. Probably your download was not
successful. Please download again and compare the sizes of files on your hard disk and on
the server. See also: Cannot unzip
Program terminates while unzipping
(Mike Johnson, UK, Dec 30, 1998)
Question:
I downloaded SuperMemo. However, the unzip was not able to
rebuild a file and terminated itself. This caused fatal errors when trying to run the
program. I tried the download and unzip again and found the same error. Please can you
advise?
Answer:
This happens occasionally. Usually erroneous file transfer stands behind this problem.
You might investigate if your browser is up-to-date, and and if there are no glitches at
your ISP. In most cases, the
simplest solution is to download from another location (e.g. from home)
See also: Program too big
supermemo.com server is located in the US
(Clive
Hayden, Poland, Oct 19, 1998)
Question:
Where is your server located? I have problems downloading from Poland (200 bytes per
second)
Answer:
The server is located in the US. In Poland, the net is least congested early in the morning CET
(the Poles are not up yet, while North Americans are just going to sleep)
Can I order SuperMemo and have it mailed as a gift?
(Werner
Pirkl, Switzerland, Feb 2,
1999)
Question:
I would like to order SuperMemo and have it shipped to Austria to a colleague who
does not have access to the web. Is it possible?
Answer:
Yes. However, we recommend that you rather order a CD-ROM version of
SuperMemo as it might be easier to use for novices
Error: You haven't paid for this item
(Antonio Gutierez, Peru, Jan 20,
1999)
Question:
After providing my credit card number in SuperMemo
Store I went to the download area and received the following message: ERROR:
Supermemory Store, You haven't paid for this item. How can I proceed with the
download?
Answer:
This message is displayed if you type a different credit card number than the
one you used when ordering. Perhaps you have changed the way you type in the number (e.g.
by including dashes in place of spaces or vice versa). Sometimes it is enough to quit your
browser and try again. If this problem persists, please write
I deleted all my files by accident
(Peter de Vries, Belgium, Dec 14, 1998)
Question:
I accidentally deleted all my SuperMemo files. Unfortunately I did not make a backup. Can
you help?
Answer:
You can simply reorder, write FREE DOWNLOAD in the comment field and describe your problem
shortly. You can also write to us
and ask for download instructions
I cannot place an order due to server errors
(Lutz Gutknecht, Germany, Nov 30, 1998)
Question:
I cannot order SuperMemo 98! When I click Order
I receive the following message:
https://st4yahoo.com/cgi-bin/wg-order?supermemo+supermemo98 cannot be opened
Answer:
You must make sure you are not trying to download from behind a firewall. Some
corporations install firewalls that prevent downloading potentially damaging material to
your computer. All executable material belongs to this category. Please see also
if your browser is not outdated. Try repeating the
procedure from home.
See: more details
You can upgrade your learning material to new SuperMemo
(Diane Smit, Sunday, January 26, 2003 3:09 PM)
Question:
I would like to try SuperMemo
2002 prior to purchasing SuperMemo 2004. If I create files with SuperMemo 2002, can I then easily transfer them to SuperMemo
2004?
Answer:
Yes. All you need to do is to open the old files with the new program. Note however that the upgrade process is irreversible. If you contemplate moving back to SuperMemo
2002, create a backup copy of your files before
upgrading
How do I get rid of the red
registration bar?
(Ken Little, USA, Nov 11, 1998)
Question:
I read that I am automatically registered upon my credit card purchase; however, I didn't
get a password to remove the red stripe and hopefully display other program options I read
about. I tried my order number which didn't work. I can't
wait to get started in using your program.
Answer:
Some older versions of SuperMemo will not work with the library material
(J.P. de
Vries, The Netherlands, Nov 4, 1998)
Question:
I bought Better English. When I try to open it with SuperMemo I get the message To
open this collection you need a newer version of SuperMemo!
Answer:
You must have missed the message in SuperMemo
Library saying that you need at least SuperMemo 98
to use SuperMemo Library material. You have two choices:
I got a wrong password!
Question:
I ordered a copy of SuperMemo and received my password. However, on entering my
password, it consistently denied it saying it was the wrong password. Could you perhaps
please check to see if I was indeed given the correct password?
Answer:
The two most frequent causes of such a situation are:
In the latter case, some customers having experienced download problems come back to download older SuperMemo from www.supermemo.com instead of downloading the new SuperMemo from www.super-memo.com (note the dash in the latter address)
Unlocking SuperMemo is easy
(Thomas N., Austria, Nov 16, 1998)
Question:
You have sent me an e-mail with the password to unlock SuperMemo, but where do I have to
fill it in? When I click the red bar, SuperMemo asks me to send e-mail back to
you
Answer:
Your instructions should indicate that you should use File :
Installation : Input password to provide the password. You do not have to
register your copy. This
is done automatically at placing the order. If you have any doubts, please read: Registering SuperMemo
We no longer use printed manuals
(Neville
Bailey, Australia, Dec 5, 1998)
Question:
I have previously used SuperMemo 6 and SuperMemo 7. There was always a printable
manual file with the software. I cannot find anything like that on your website.
Is there a manual to download or order?
Answer:
No. As of 1997, all our documentation is provided as hypertext that does not
have a structure that can be printed and processed linearly (i.e. page by page).
We are proud to adopt an environmentally-friendly ways of publishing
Despite appearances, SuperMemo is not difficult
(Tom Scott, Feb 12, 1999)
Question:
I just came across your website. Is it difficult to prepare material for learning
with SuperMemo?
Answer:
No. The most popular approach is to create pairs of questions and answers. You
just press Alt+A (to add a new element) and type in the question and the answer.
That's all. Then you just click Learn (Ctrl+L) to start learning.
You can build huge collections and learn effectively for years using only text, questions and answers. Adding images, sounds, video, etc. requires some more hard disk space and 2-3 more steps (such as: add an image component and import an image file, etc.). Some customers complain that SuperMemo is complex, but this only refers to professional level functions that go beyond learning questions and answers
You can use SuperMemo on a computer that is not connected to the Internet
(Bengt
Larsson, Sweden, Apr 1, 1999)
Question:
I have two computers of which only one is connected to the Internet. Will I be able
to download SuperMemo on one computer and then install it on the other?
Answer:
Yes. SuperMemo executable file is less than 4 MB in size. You can
transfer it on a diskette
There is no student version but there are many freeware options
(Charles Jin
Won Choi, South Korea, Apr 2, 1999)
Question:
Do you have an academic version of SuperMemo?
Answer:
No. We make it possible for students to get SuperMemo in
return for writing learning material for SuperMemo Library.
There are also freeware versions of
SuperMemo
You can run your own course based on SuperMemo without paying for each
copy in use
(Mark
Patterson, USA, Apr 8, 1999)
Question:
If I use SuperMemo to author/deliver business training programs, am I required to
purchase a separate copy of SuperMemo for each computer the training is delivered on?
Answer:
No. You can use various forms of site licensing or purchase a replication license to produce your material on
CD-ROM
We cannot speed up the order cycle
(Duke
Williamson, USA, Apr 21, 1999)
Question:
Why does it take a full business day to process an order? Once you have a credit
card the authorization should take a few minutes
Answer:
All credit card authorizations are subject to manual accept that is
executed in business hours. This is why the order cycle is so long. Manual
accept makes it possible to eliminate duplicate orders, verify upgrades, apply
discounts, allow of free downloads, etc.
Unzip problems indicate a download error
(Dimitry
Volfson, USA, Apr 23, 1999)
Question:
I downloaded SuperMemo. When I double-click on sm2002zip.exe, then click OK,
it says Unzip NOT successful!
Answer:
Problems with unzipping the downloaded file usually result
from errors in download. Most importantly, please compare the size of the downloaded file
with the original. On occasion, the downloaded file happens to be several bytes shorter.
The simplest remedy is to repeat the download. If this does not help, the problem may be
with the browser setting and downloading from another location may help. Please write to
us if you continue having
problems
Wrong expiry date can be easily corrected
(Robert de Castro, UK, May 8, 1999)
Question:
I typed a wrong expiry date for my credit card when ordering SuperMemo. Do I have
to reorder or can I just send the correct date via e-mail?
Answer:
You can send the date via e-mail,
and it will be corrected manually
Why do I have
to fill out the shipping address for downloadable material?
(Costanzo
Cosentino, Italy, June 15, 2000)
Question:
I would like to order SuperMemo Upgrade. However, there is a shipping address in the form. Why do I have
to fill out the shipping address for downloadable material?
Answer:
This field should not normally appear on the order form. Please check if you
mistakenly did not add any CD-ROM item to your shopping basket. If this problem
persists, please simply ignore the shipping address
Upgrading from shrink-wrapped SuperMemo
(Pauli Kansanoja,
Finland, Nov 9, 1999)
Question:
I have SuperMemo version 7 for Windows (serial no: 10701). I would like to
update this version to the latest version of SuperMemo. How can I do it?
Answer:
Why do I get a cookie when placing an order?
Question:
Why do I get a cookie when placing an order?
Answer:
Cookies are needed to keep track of your shopping cart (for more see: Yahoo
FAQ)
I cannot re-download because your store does not recognize me!
Question:
I lost the connection while downloading and had to restart my computer. When I
came back and click Download, your store would not accept the order ID. I
am unable to download SuperMemo!
Answer:
To re-download SuperMemo (or download after the initial order placement), you will need to do the following:
Shipment and taxes are included in the price
(bauzawin, UK, Fri, Jun 22, 2001 11:09)
Question:
I would like to buy a SuperMemo CD-ROM. What is the cost of postage, packing and taxes?
Answer:
The price listed at www.super-memo.com is the same amount that will show up on your credit card. Shipment and taxes are included in the price
We process most of e-mail within a business day
(Kenjin1998,
UK, Sun, Jun 24, 2001 18:53)
Question:
I have been waiting quite long for your reply to my order inquiry
Answer:
We try to respond to all
important inquiries within a business day. If we are unable to respond to difficult technical questions, we
try to notify you that a case has been opened. Occasionally e-mail gets lost, misrouted or cut off by spam filters.
In addition, our responses often
bounce back due to various delivery problems. If you do not receive any feedback
within 2-3 days, please simply write again and make sure your return address is specified correctly.
Note also that some questions may receive lower priority if they have already
been answered previously in FAQs
SuperMemo Store uses US dollars as the currency
(Clifford Tan, Wed, Aug 01, 2001 14:19)
Question:
I wanted to place an order for SuperMemo, but would like to know whether the cost is in US
dollars or other currency
Answer:
All prices at www.super-memo.com
are listed in US dollars
SuperMemo Store uses 128-bit SSL encryption
Question:
What kind of security do you use in your Yahoo Store?
Answer:
Stronghold secure server using 128-bit SSL encryption (for more details see:
Yahoo Stores FAQ and Yahoo
Stores statement on security)
You do not need your old password to upgrade to the new version
(Carl Taylor, Mon, Jul 09, 2001 5:52 AM)
Question:
Can you please resend me my SuperMemo password? I misplaced the original mail message and I want to upgrade to
the newest SuperMemo
Answer:
You can always request the password to
be resent; however, you do not need it to upgrade. Once your name on the order matches the original order,
the store software will recognize you. Order the upgrade and choose
"Automatic verification" among options
You can download SuperMemo immediately after making a purchase
(Clifford Tan, Wed, Aug 01, 2001 14:19)
Question:
Will I be prompted for a download via the Internet immediately after I've made my credit card purchase?
Answer:
Yes. Once you place an order, you will be prompted to make a download. You will also be able to download at a later time or
from another location
Note the name and location of the file you download from the net
(Matt R., Wed, Jul 04, 2001 2:27)
Question:
I downloaded my order but I can not find it in my computer? Where would it be?
Answer:
If you cannot locate the downloaded file as suggested in
Installation Instructions (e.g. by searching for sm*.exe
with with Start : Find : Files or folders in Windows), you can simply reorder and write
DOWNLOAD PROBLEMS in the Comment field. Your new order will be verified and cancelled with no ensuing charges. Once you proceed with the download, make sure you note to which location you download the file and what is its name. For simplicity, you could best leave the default name unchanged
(i.e. sm2002zip.exe for SuperMemo 2002, sm06inst.exe for SuperMemo
2006, etc.)
You can input the password with Ctrl+Shift+I
(Thomas
N.,
Austria, Nov 16, 1998)
Question:
How do I input my password in SuperMemo?
Answer:
If you press
Ctrl+Shift+I (i.e. capital "i"), you can input your password (unless it has already been
input). You can also use File : Installation : Input password
to provide the password.
You can also use SuperMemo without unlocking it. At some point, it will simply ask you to input the password. See also: Unlocking SuperMemo and Installing SuperMemo
Errors at unzip stage may indicate a wrongly downloaded file
(Othmar Briem, Austria, Sun, Mar 18, 2001 11:48)
Question:
When installing SuperMemo, I get an error message in German:
"sm2002zip.exe is not a valid 32-bit Windows application". The same message comes up on collections downloaded from the library
Answer:
The most likely cause is an error in the downloaded file. The only remedy for such problems is a
repeated download
You can install SuperMemo at home and at work
(Roman
Jedrkowiak, Poland, Nov 26, 1998)
Question:
Once I download SuperMemo, can I later install it on another computer? I want to download
from work and install it at home
Answer:
Yes. You can move the downloaded file to another computer and repeat the installation.
Please note that SuperMemo for Windows (2002 and later) requires Internet
Explorer 6.0
You can easily install SuperMemo on two PCs
(Steve Brown, Wed, Aug 15, 2001 14:00)
Question:
I just recently purchased SuperMemo and have successfully downloaded to my home
PC. I would also like to load it on my work PC. How can I get another download
going?
Answer:
You can simply copy the downloaded file onto a diskette and transfer it to
another PC. Please note that it is not easy to synchronize large collections.
The simplest method is to use File : Copy
collection and copy entire collections between the two PCs (e.g. over a
network, using a CDR, via the web, using a removable hard disk, etc.)
You can place a new order in case of a wrong choice
(Rich Hardenstein, Tue, Aug 28, 2001 16:53)
Question:
I clicked on Order SuperMemo
2002 but after I downloaded the software I found I had SuperMemo 99. I already have this version from a previous order. What can I do now?
Answer:
It is enough you place a new order for SuperMemo Upgrade (the previous order will be cancelled). It would be helpful if you left a comment in the comments field and independently confirmed your intentions by
sending an e-mail. Duplicated orders are always verified to
clarify the intent of the customer
It is not easy to simplify the ordering process
(Garry G., Sat, Sep 01, 2001 7:29 AM)
Question:
Why did you develop such a complex order process? You should follow the example of
Amazon.com
Answer:
The order process is
outsourced to
Yahoo and should be considered the state-of-art. The main difference and difficulty as compared with Amazon.com orders is that SuperMemo is a so-called soft-good item, i.e. it must be downloaded by the customer. As the download process is prone to error, the customer must be given several attempts to repeat the procedure in case of busy net traffic, line fault, software error, etc.. This introduces a second layer of complexity due to the need for the customer authentication (downloads cannot be open to unauthorized
access). If the customer turns off the cookies or attempts to download from another location, Yahoo opts for authentication via the credit card number. However, this makes customers uneasy about the possibility of double charges. These are only
a few of potential ramifications that stem from the present technological status of the Internet. As for the difficulty in installing SuperMemo itself, the responsibility for all complexities rests with
us. We keep on looking for options and solutions that would make this process as smooth as possible. Even where there are no shortcuts to be found, we strive at making this up with improved documentation
You will not find SuperMemo CD-ROMs in an average computer shop (#5947)
(yxuequn,
China, Mon, Jul 30, 2001 15:14)
Question:
May
I buy SuperMemo CD-ROMs in Aalborg Denmark or Copenhagen?
Answer:
This
is quite unlikely. With the exception of a few countries in Eastern Europe,
SuperMemo is nearly extinct in traditional distribution channels. The best way
to buy SuperMemo (including CD-ROMs) is
via the Internet
Download again few months later
(magucci, Italy, Thu, Apr 25, 2002 21:12)
Question:
I need to download again SuperMemo I bought 6 months ago. However, I can't do it via SuperMemo Store, because when I am requested to write my order number, I get the message:
Invalid number
Answer:
Customer verification in SuperMemo Store is possible only through the credit card number. However, all credit card numbers are deleted within two weeks. The
Download button in SuperMemo Store has only been provided for those who have download problems while ordering. If you lose your program or data in later time,
write to us for further instructions
We never give your e-mail address away
(Gregory K., Wed, Jun 05, 2002 16:26)
Question:
Please do not give my email address to anyone else. My address is clear of junk mail
Answer:
We never do it. Please see:
Privacy Statement
SuperMemo Store use credit card or PayPal as the payment method
(Inga Bloksgaard Jacobsen, Denmark, Fri, Oct 05, 2001 7:09)
Question:
I would like to order SuperMemo for one of our PhD students, but your order-form doesn't allow me to skip the credit card field
Answer:
SuperMemo Store makes it only possible to order with a credit
card or via PayPal. If you would like to pay by bank transfer
please contact us via e-mail
What is my Order ID?
(Darren, Mon, Jun 10, 2002 8:03)
Question:
My order number is 4351. However, when I go to the download page, Yahoo is asking for an Order ID. I enter my order number as the ID, but I get an error message. Can you please tell me what Order ID I need to enter to get to the download page?
Answer:
You
need to prefix the above number with supermemo. Your Order ID is supermemo-4351
You should allow cookies
(FCF, Sat, Feb 16, 2002 0:24)
Question:
I cannot download my order. When I push the download button, it takes me to a new page that says
Order Status on the top, but with zero information about any order. I don't know what my order number is, unless the 3706 in the subject line
of confirmation e-mail is the order number. I've tried to use that number in the tracking window, but to no avail
Answer:
Most likely, you have not allowed Yahoo Store to leave a cookie on your computer and it could not recognize you automatically. Your
Order ID must be preceded by the store name. In this case: "supermemo-3706" (without quotation marks). Once you provide this ID, your identity will be verified via the credit card used during the purchase.
Independently, you can place another order for the same product and the previous one will be cancelled automatically.
In addition, within a business day, your order will be processed and you will receive alternative download instructions from SuperMemo servers via FTP or HTTP
Credit card number may occasionally be used for identification purposes
(Juarez Barreto, Brazil, Sun, Jan 06, 2002 14:49)
Question:
I have ordered the
Free update, but I didn't understand. We have to pay for
the update? I already have SuperMemo
Answer:
The update is free. Your credit card number is only used for identification
purposes at Yahoo Store. There will be no charges on your card. Only customers
who use PayPal will see charges followed by an equal refund (upon clerical
verification of the validity of the upgrade)
There are many ways to use SuperMemo free or get the newest version cheap
(michael, Thu, Dec 13, 2001 5:58 PM)
Question:
I hate to write this kind of letter but I could not
afford to buy your software
Answer:
You do not need to pay for SuperMemo to use it. Your options range from using
freeware to getting
the newest version in return for contributing your own learning material. For more details write to us
SuperMemo abroad without a credit card (#13027)
(Slavko Bobek, Slovenia, Saturday, October 12, 2002 5:02 PM)
Question:
I
use SuperMemo 7.2. If I decide to upgrade to new SuperMemo, can I buy it from
the branch office here in Slovenia. I don't have a credit card, so I can't pay over the Internet
Answer:
If you do not have a credit card,
write to us. One of the options is to
pay by bank transfer. You can also receive the program by contributing your own
learning material.
Unfortunately, the partner company in Slovenia closed a few years ago
There are several reasons for which you may not have received order confirmation
(Hannan Fleiman, Wed, Jan 09, 2002 8:51)
Question:
I did not receive an immediate confirmation from you when I ordered SuperMemo
Answer:
The confirmation is sent automatically by Yahoo Store software. There are three basic reasons for the lack of immediate order confirmation (in order of decreasing probability):
If you do not receive a confirmation, it is recommended that you send a separate e-mail with a request to verify your return e-mail address. If you do not receive any feedback within 2-3 business day, please write again and list your phone number. Rarely, mail bounces repeatedly from customer-specified addresses and we are unable to get in touch otherwise than by phone
What if you do not get a password?
(AnnS, Poland, Wednesday, January 02, 2002 2:13 PM)
Question:
Why haven't you sent me any password?
Answer:
If you do not receive a password within 2-3 days, the most likely reason is you have not specified a correct e-mail return address or the mail has not been delivered. Please
send us an e-mail. Quote your order number, registration number or other data that could help identify you as a registered customer. If you have lost all these, please write
anyway for further advice. If you have experienced mail delivery problems in the past, it is highly recommended you include your phone number too
You can test-drive SuperMemo before you buy it
(Troy Arneson, Canada, Wednesday, August 28, 2002 3:47 AM)
Question:
Does
SuperMemo for Windows have a 1 month trial feature?
Answer:
SuperMemo
can run in a demo mode, but the demo is terminate not by time but by intensity
of use. When you use a demo, you are given a credit of 100 points. Once this credit is used up, you will be asked to input the unlock password.
Unfortunately, due to persistent hacking, patch and crack releases, crack tutorials, and even overt password listing on publicly available websites,
we provide only trial versions of older SuperMemos. To see SuperMemo in action, please download
it here and check the "What's new"
link to see the differences between the tested version and the most recent
release
SuperMemo works under Windows XP
(Man Kah Lok, Daniel, Singapore, Tuesday, October 08, 2002
8:46 AM)
Question:
Does SuperMemo run on MS Windows XP operating system?
Answer:
Yes. For more information, see: Minimum
requirements
Double orders are always subject to verification
(chaotica, Mon, Feb 04, 2002 15:18)
Question:
Sorry to bother you guys again, but I mistakenly double-ordered several days later, thinking that my first order didn't go through. Please cancel it and if you've pulled the extra order money from my credit card already, please refund it
Answer:
Doubled orders are detected automatically and verified for possible customer or network errors. In such circumstances, there should be no extra charges on
your credit card (PayPal accounts will show charges followed by a refund). The duplicated order is removed from the records
Upgrades differ in price, not in functionality
(Barbara Hayes, Tue, 12 Feb 2002 01:46:41 +1100)
Question:
I received an e-mail saying I ordered an upgrade of SuperMemo, when I ordered a full program (not
an upgrade)
Answer:
Please read it as good news. Upgrades are cheaper and do not differ in functionality from the program ordered the standard way. Not all customers are aware of all upgrade options. If the store detects that
an order qualifies for a discount, the discount is automatically applied. In other words, the only difference is that you pay less for the product
You can easily change your order
(Olga Gribaleva , Friday, July 25, 2003 10:41 PM)
Question:
I ordered
Advanced English 2002, but instead I needed to order
SuperMemo 2002 + Advanced English
2002. How can I change the order?
Answer:
You can always change your order if it was made in error. The simplest method is to reorder and request
canceling the erroneous order. You can best request a change in the comment field while placing a new order.
Alternatively, you can write to the address listed under Placing an order and ask for further instructions. In this case, you will receive instructions on how to download SuperMemo 2002. Your current order will be changed and you need to take no further action (except downloading SuperMemo)
Circular order process without a download
(Diane Smit, Sunday, January 26, 2003 4:09 PM)
Question:
How do I download the two products I've purchased? I seem to be in a circle of order and no download capability
Answer:
You should click the download button immediately after ordering. If you missed that stage for any reason, you can repeat the download, however, your identity will be verified by providing the credit card number. Naturally there are no additional charges at verification stage. If you miss the download and are asked to introduce your credit card number, you may be under the impression you are in a loop. If you are in any doubt, cancel your present order and repeat the
purchase
Missing download file
(Dr. Urs Wirthmueller, Switzerland, Wed, Jul 03, 2002 9:34)
Question:
Download after purchase did not
work! Please correct this
Answer:
Here are some likely explanations:
See download problems tips. The simplest remedy is repeat the purchase and ask for the original order to be cancelled. If the problem persists, you might try to use another computer (e.g. from your colleague's home). Try to avoid downloading from behind the same firewall (as you may hit the same download problem)
Overcharges due to exchange rate fluctuations are extremely rare
(Ronald K., USA Educational, Thursday, May 12, 2005 7:03 PM)
Question:
I just received my credit card bill and I found that you charged me for $40.33 instead of $39. I am very upset about that! I am asking you to put back my $1.33 to my credit
card
Answer:
Due to possible fluctuations in exchange rates, the actual price is slightly less than marked and the actual charge is usually underestimated. However, if there is a sudden increase in the price of Polish currency between the times of credit card authorization and capture, this underestimation may not be enough. Those cases are extremely rare.
Customers who report an overcharge, immediately receive a refund amounting to double the value of the
overcharge
Why is there a cut-off date for a free upgrade?
(Bill, Non-Profit Organisation, Jun 14, 2004, 04:18:47)
Question:
Your free upgrade
to SuperMemo for Pocket PC Version 3.0 for those buying after 12th of March 2004 is extremely insulting to those of us who had already
bought Version 2.5 of SuperMemo for Pocket PC before 12th of March 2004
Answer:
As a rule, on the date of announcing a new version (here March 12), we offer
all new buyers a free upgrade to the newest version. Without such a move, many would waste precious learning time on waiting for a new release.
Instead of a sharp, cut-off date, we could allow of a smooth price transition, but this, as practise show, introduces lots of confusion with
the transition math. In this particular case, the release was announced in advance to gather beta-testers for XML data exchange. All in all, this was
the choice of lesser evil suggested by the authors of the program
Permission to use SuperMemo on many computers
(Kevin, Germany, May 13, 2004, 10:56:24)
Question:
What is a site license?
Answer:
Site license is a permission to use SuperMemo on many computers at a single location (e.g. school, company, laboratory, etc.). SuperMemo World provides very attractive site
licenses that may range in price from free to a few hundred dollars for large
institutions
Changes to customer address
(Michael, Mon, Feb 18, 2002 4:33)
Question:
I made a mistake in ordering SuperMemo. I put a wrong home address. What should I do now?
Answer:
E-mail your correct address to
us. If you ordered a CD-ROM product, please do it at your earliest convenience to avoid shipping to a wrong address.
If you ordered the SuperMemo program (download only), your address will manually
be corrected in the database. Note that the cardholder address is meaningful only for American Express customers. We never send advertising information to your address. Rarely do we use
snail-mail in cases were e-mail address loses validity and we cannot contact the customer with vital information (such as software unlock password, etc.)
You do not need to remember the unlock password
(Glen, May 04, 2004, 11:29:20)
Question:
I have constant problems with unlocking SuperMemo. It should be a simple process which I feel you have made over complex, you download a file, and at one’s leisure enter the key and voila a working product. With SuperMemo, I have to enter the key again and again
Answer:
You will need your unlock password only if you move SuperMemo to a new location without your learning material. If you input the unlock password, you can freely move your SuperMemo and your learning material to any location. In other words, you can even forget there has ever been a password
You should save the downloaded files instead of opening it
(G.H., Saturday, August 03, 2002 4:30 AM)
Question:
I have problems with downloading SuperMemo:
Answer:
Instead of Open, use Save. Follow the instructions described
here
You do not need to worry about your password or order number
(Namjoong Kim, Monday, July 15, 2002 2:34 AM)
Question:
I am moving programs to a new laptop, SuperMemo now shows the
"register it" message. Can I get the password from you again. Can I now upgrade to
new SuperMemo?
Answer:
It should be enough if you move any of your learning files with SuperMemo to retain all registration data. If you have ordered via
www.super-memo.com, you can order an upgrade via the same store and choose
Automatic verification that compares data fields from the old order.
If you did not keep a back up of your learning data, or if SuperMemo Store does not recognize you automatically, select
"Please help" option during the upgrade or write to
to us for assistance. You do not ever need to worry about your unlock
password or your order number
SuperMemo Upgrade is fully functional but cheaper
(Dylan Tsai, Taiwan, Thursday, October 17, 2002 8:55 AM)
Question:
Do I need to buy both
SuperMemo 2004 and SuperMemo 2004 Upgrade in order to use the newest version of SuperMemo?
Answer:
No. If you are already a user, you can buy only an upgrade. It is functionally identical and much cheaper. However, if you do not qualify for an upgrade, you will need to purchase the full version. Future updates and patches are free within a single line (e.g. SuperMemo 2000, SuperMemo 2002, etc.). In other words, you do not
ever need to worry that you will get an earlier version of the same line that might include some undiscovered bugs.
All bug fixes are free
How to optimally buy Windows and Pocket PC upgrades?
(Alex Phillips, Oct 04, 2004, 22:22:25)
Question:
I've noticed that you have a newer version of SuperMemo for Windows PCs as well as Pocket PC. Since I purchased both from you in the past, am I eligible for a discounted upgrade?
Answer:
Yes. All upgrades are subject to substantial discounts. In this particular case, upgrades to SuperMemo 2004 are 60% cheaper for repeat customers and upgrades to SuperMemo 3 for Pocket PC are 50% cheaper. If you happen to add Pocket PC version to your SuperMemo 2004 Upgrade, you will additionally receive a cross-sale discount.
Here is the optimum sequence:
Your checkout price is $27, and your actual charge is $21 (after applying the post-purchase PPC discount).
Warning! Prices subject to change!
You can use one license to use SuperMemo in many locations
(John Butler, United Kingdom, Oct 07, 2004, 09:21:38)
Question:
Am I able to run two copies of SuperMemo 2004 at two different locations? If so, will I need to purchase another licensed copy of SuperMemo?
Answer:
You can install SuperMemo 2004 for your private use on as many machines as you deem necessary. We do not place license restrictions on that. This is to make sure you can use every spare minute for learning. Note that you may still need to move your collections back and forth or divide your learning material into portions allocated to different locations (e.g.
Home.kno, Work.kno, etc.)
If you cannot access download servers, write to us
(Desai
Dharmendra, Oct 19, 2004, 01:10:56)
Question:
During the installation I see:
"Please wait while SuperMemo is being downloaded and installed". But a error dialog pops up that says,
"SuperMemo 2004 could not be downloaded. All download sites are
temporarily unavailable"
Answer:
If this is not a temporary problem, see if you are connected to the Internet, check your firewall settings, check your proxy server caching options, etc.
If this all does not help, write to us
to receive further assistance
Only CD-ROMs are air-mailed
(Stanislav, Wednesday, October 20, 2004 8:40 AM)
Question:
Do you ship programs by post? I am in Canada and so far downloaded my purchases from FTP. If you ship it, I might have to pay a huge custom duty
Answer:
Only CD-ROMs are air-mailed. All stand-alone SuperMemos and collections are available exclusively via download
If you forget to download, you can download later
(jdpotocki, Luxembourg, Dec 03, 2004, 17:51:15)
Question:
After I ordered SuperMemo, I hit "continue" without realizing that I
needed to download the files immediately. Now I just can't find anywhere how to download the programs I purchased
Answer:
You can go to
www.super-memo.com and click Download on the left (you will need to use your credit card number for verification). If this option is no longer available, you can simply write to us to receive download instructions
SuperMemo is continuously upgradeable since version 1.0
(EXT-Haskell, Wednesday, March 09, 2005 11:36 PM)
Question:
Is it possible to upgrade learning materials written in SuperMemo
2000 to SuperMemo 2004
Answer:
Yes. Since 1987 and SuperMemo 1.0 for DOS, all versions are continually upgradeable. All you need to do is to open your SuperMemo 2000 collection in SuperMemo 2004.
A minor discontinuity occurred in 1995 between SuperMemo 7 and SuperMemo 8. To jump over that step, you needed to download an external import application to convert your older databases to a new format.
In addition, individual versions may dump some outdated functionality leading to minor incompatibilities.
Also, Multimedia SuperMemo is gradually introducing new functionality that is not supported in SuperMemos 98-2004 line. It is therefore recommended you switch carefully between these two branches.
Nevertheless, until further notice, you can assume all your DOS and Windows materials are continuously upgradeable to SuperMemo 2004 and
further
Unlock password is sent only upon the verification of payment
(Jason L Mundy, Apr 17, 2005, 13:49:51)
Question:
I had to wait to get the unlock password. It seems like this could have been sent with an automated response
Answer:
The automated response is sent out immediately upon placing the order. Passwords are sent out only upon the authorization on the credit card payment. Before the authorization is requested, all order are checked clerically for possible errors (e.g. duplicate orders, upgrades, discounts, free downloads,
free upgrades, etc.). Once the authorization is requested, it can only be executed in two hour intervals. Authorization servers are not operational in the night (Central European Time). Last but not least, all authorizations are reviewed clerically again
(e.g. for stolen credit card alerts, cards that cannot be accepted, cards that require non-electronic authorization, etc.). For those reasons, it usually takes a business day before you receive the unlock password
Upgrading SuperMemo using a license passed from a friend
(Syed Mazhar udDaula Khurram,
Pakistan, Apr 20, 2005, 10:52:22)
Question:
I got my SuperMemo 2002 from a friend who had given it up (how can you give up such a useful program?). I want to upgrade it to SuperMemo 2004. Problem is I don't know the registration number or the order number
Answer:
If you specify any data that will help identify the original order, you will receive further instructions to complete the upgrade. That data can also be retrieved from the collections you are using with SuperMemo 2002
The discount is applied after the purchase (in upgrades or free updates)
(Tomáš Novák, Czech Republic, Thursday, September 23, 2004 9:59 PM)
Question:
I am an owner of SuperMemo CE version 2.1 and I would like to upgrade to version 3.0. According to your upgrade information, I chose
"Upgrade - 50% discount". But when I click on Order button I see that you are going to bill me full price
Answer:
This confusion comes from the limitation of the Yahoo Store software that allows of only a single price per item. To avoid creating multiple items for all upgrade options, we allow you to select the relevant discount among order option in a fully priced item. The discount will be deducted from the full price.
For further reassurance, please note that we verify repeat orders and/or contact the customer to clarify order duplicates, full orders where upgrades are possible, orders that do not avail of cross-sale discounts, etc. In other words, we do our best to make sure you do not pay the full price in cases where it is not necessary.
Last but not least, all discrepancies on your credit card account can be rectified with immediate partial or full refunds. Such
cases are rare and may occur due to a clerical error or due to rapid changes in exchange rates.
Please place your order, and choose "50% discount" option. You will be charged 50% of the full
price (in case of credit card orders) or you will receive a 50% refund (in case of PayPal orders)
Enhancing SuperMemo for Windows with SuperMemo for Pocket PC
(Klara, May 31, 2005, 14:56:58)
Question:
I ordered SuperMemo 2004. Now I would like to have SuperMemo for Pocket PC. Should I pay for the program again? Is it possible to transfer items from PC to Pocket PC?
Answer:
You can use an upgrade option that will result in a 50% discount when purchasing
SuperMemo for Pocket PC.
You can transfer your learning material via XML data exchange; however, not all items will be transferred. SuperMemo for Pocket PC currently supports only HTML questions and answers. This means that topics,
multi-component items, multimedia components, scripts, executables, etc. will not be usable on Pocket PC. However, your questions and answers should transfer without much trouble (except some advanced features like inter-collection links, scripts, links to local files, etc.)
I cannot run the downloaded file. It has no extension
(Janus,
Denmark, Dec 04, 2006, 12:42:52)
Question:
I downloaded SuperMemo 2004 but the file is not
runnable (executable). It does not have an extension
Answer:
Occasionally, your browser may fail to suggest the correct file extension for downloaded files. All you need to do is to rename the file's extension to EXE and run it.
SuperMemo for Palm OS uses the extension ZIP as do some collection from SuperMemo Library.
How fast do I get the password and the instructions?
(Brian T., Thursday, September 08, 2005 2:10 PM)
Question:
I paid for the SuperMemo product yesterday and was wondering when I would
get my SuperMemo key? I have a friend at work who said he got it the same
day he ordered so I was concerned something may be wrong. Please let me
know
Answer:
Usually it takes a business day to process an order. Receiving the password in the day of the order was probably a lucky timing coincidence. If you do not get your instructions within a business day (i.e. excluding weekends and some holidays),
write to us